STELLAService, an independent company that rates the customer service performance of online businesses, recently recognized American Diabetes Wholesale as having outstanding customer service.
STELLAService leverages a nationwide network of mystery shoppers to stress test more than 300 different elements of the online customer experience using the most robust evaluation methodology ever assembled for online customer service.
American Diabetes Wholesale was awarded a rating of ‘Excellent’ by STELLAService. Less than 50% of companies rated by STELLAService achieve the award.
Online businesses with EXCELLENT ratings are eligible to display the STELLAService seal on their sites. This seal is the only trustmark on the Web that objectively and credibly communicates to shoppers that a business is truly dedicated to providing great customer service.
Chris Maguire, Executive Vice-President and co-founder of American Diabetes Wholesale, says ‘Customer Service is the most important facet of our business. Our team is 100% committed to providing the best overall service to each customer we service. We understand the importance of shipping medical supplies and are dedicated to provide customers with courtesy and care in a quick manner so their needs are fully met’.
About American Diabetes Wholesale:
American Diabetes Wholesale (ADW) is a diabetes supply mail order company that is dedicated to keeping diabetes management affordable. ADW is focused on helping customers effectively manage their disease and offers over 6000 diabetes-related products, including diabetes testing supplies, blood pressure monitors, diabetic friendly food and other healthcare products. ADW is committed to provide all their customers fast service, significant discounts and support for customers who have health insurance, as well as the uninsured. ADW is involved in and supports the diabetes community and organizations that further diabetes education and research.
Dedicated to helping consumers make more informed online shopping decisions, STELLAService is the first and only independent provider of customer service ratings for online retailers. Using its proprietary, rigorous evaluation system, STELLAService rates thousands of retailers each year across a broad array of criteria, including usability and online tools, shipping and returns and customer support. To maintain its independence and objectivity, STELLAService pays for all products it purchases and relies on its staff of trained, full-time customer experience analysts to test the companies it evaluates. Based in New York City, the company also publishes reports and other research to help companies worldwide improve their service operations.