Shipping & Delivery
Delivery confirmation number for your package will be sent to you via email as soon as we ship your order. To be sure that you are receiving our emails (order confirmation, shipping confirmation, etc.) please add @adwdiabetes.com to your "approved sender", "whitelist" and/or your "address book". At this time we send emails from [email protected]
Our shipping rates are based on order weight and/or the dimensional weight of the order.
Orders under 1 pound are qualified for $4.95 shipping!
A diabetic meter kit is approximately 1lb. Glucose test strips and lancets are about 0.1lb.
Please keep in mind that orders that are over $89 will have an option for free shipping via Standard (2-8 business days) shipping service. To be eligible for the free standard shipping, your cart total must be over $89 after any discounts are applied. Free standard shipping only applies to addresses within the Contiguous US.
Most orders placed will ship on the same day if received by 3 PM EST. Orders placed after 3 PM EST will be shipped on the following business day. If you are shipping to a PO Box, please select standard or priority shipping methods only. Special order products will be shipped within 3-5 business days. These products will have a message on the bottom of the product detail page. Products that require a physician order will be shipped once we receive the approval.
Orders over $89 and shipped within the Contiguous US will have an option for free shipping via Standard (2-8 business days) shipping service. To be eligible for the free standard shipping, your cart total must be over $89 after any discounts are applied.
Orders under 1 lbs and shipped within the Contiguous US are qualified for $4.95 shipping.
Saturday delivery is only available in some areas. Please call 877-241-9002 to get rates and availability before you place your order.
For all orders shipped to Alaska, Puerto Rico, or a military / APO address, shipping rates will be calculated at checkout based on the weight of the package. Shipments may also be subject to additional shipping charges.
All shipments weighing over 10lbs are also subject to additional shipping charges.
Express (next business day): Orders placed after 3pm EST on Thursday will be shipped on Friday. The next business day delivery for orders shipped on Friday is on Monday
Incorrect addresses: Please check your order for the accuracy of your shipping address. Incorrect addresses may result in a $10 address correction fee. This fee will be added to your credit card.
|Weight||Standard (2-8 business days)||Priority (2-5 days to most areas)||2nd Day (2 business days)||Express (next business day)|
|Up to 1 lbs
|1.1 to 2 lbs
|2.1 to 4 lbs
|4.1 to 5 lbs
|5.1 to 10 lbs
|10.1 to 20 lbs
|20.1 to 30 lbs
|30.1 to 40 lbs
|40.1 to 50 lbs
|50.1 to 70 lbs
|70 lbs and up
Above are the estimated transit times. The Express option is the only guaranteed shipping option. Please remember, orders are shipped Monday through Friday. If you order over the weekend, or on a holiday, your order will be shipped the following business day.
Shipping Policy Effective September 2023
Returns & Replacements
At ADW Diabetes, our goal is 100% customer satisfaction. If you need to process a return with us, please adhere to the below return policy.
Returns can be initiated by either contacting us through email at [email protected] with your name, phone number, order number, and reason for return, or by calling 877-241-9002, Monday-Friday from 9:00 a.m. - 5:00 p.m. EST.
Please do not return any item to us until you get a return authorization number.
Please take note of the following ADW Diabetes return policies:
All products that are being returned must be returned within 30 days of the purchase date of your order.
The item must be un-opened and in the same condition as received. When returning a product back to us, please package the item(s) carefully so they will not be damaged in transit.
If you ordered the incorrect product, or simply no longer need the product you purchased, you are responsible for the return freight.
If we shipped you the wrong product, we will provide you a pre-paid shipping label or reimburse you for the shipping cost to return the item.
If the product you received is not functioning properly or was damaged in transit, please call and speak to a customer service representative.
We suggest that all returns are shipped to us with tracking as we are not responsible for packages until they are received at our facility.
Returns are processed within 10 business days of receipt at our facility.
Your refund will be issued in the same manner in which the order was paid (Credit card, PayPal, or check).
All special order items are subject to a 25% restocking fee. All special order items are identified on the product detail page of the item.
We work hard to ensure 100% accuracy and delivery of each order we ship. If there are any issues with your order due to an error by the ADW Diabetes team, it must be reported to our customer service department within 5 days of receipt of your order. You can report this by emailing [email protected] or by phone at 877-241-9002 Monday-Friday from 9:00 a.m. - 5:00 p.m. EST.
Our return address for Approved Returns:
Attn: Returns Department
2501 NW 34 Place, Suite 35
Pompano Beach, FL 33069
Return Policy Effective March 2016