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  • Data Cables - Glucose meter software

    I've been watching promos, etc. for some time trying to find a deal on a data cable for my one touch meter so I can load my meter readings into my computer & MS Health Vault account for my care provider. I have no income right now, and no insurance - so the $30 cost could be better spent on strips & insulin.

    This morning I ran across a link for a free data cable for my meter, and realized after I clicked that it was LifeScan in Great Britain.

    So my question to lifescan when I called was, why do Americans get charged $30 for this data cable, while it is free in England? The customer care rep couldn't offer an explanation, only asked if there's any thing else she can help me with. So I emailed my concern to them, and will post their written reply when I receive it.

    No wonder folks are so frustrated with the US Health Care system - the high cost to us in the US subsidizes low prices oversees.

    Granted, a data cable is a luxury rather than a necessity - many times in the past couple years I've had to go without insulin or couldn't afford syringes. But a data cable is a one time expense like a meter - they break even on the meter, but make up the cost on the strip sales.

    I think I am switching meters - I understand that FreeStyle is offering a free data cable with their new meter (I think I saw that on ADW somewhere - one of their meters offer a free cable anyway.)

    Steve

  • #2
    Patient Programs

    Hi,
    I am curious of the Lifescan answer. I am more concerned about not taking insulin when you are not able to afford it. Please look into one of these programs (depending on what insulin you are on):

    Medications for free or heavily discounted
    Novo Nordisk Patient Assistance Program: 800-727-6500

    Sanofi Aventis Patient Assistance Program: 800-221-4025
    Eli Lilly “Lilly Cares”: 800-545-6962
    Amylin Patient Assistance Program: 800-330-7647

    Hope this helps...

    Comment


    • #3
      As promised, I am pasting their reply at the end of this post.

      Unhappy with their (OneTouch) reply, I called the FreeStyle meter folks at Abbot since I have a FreeStyle Lite meter that I have never used. I explained the situation with my OneTouch meter - and told them I was going to switch from OneTouch if I could find a meter with a free cable & they hooked me up with a new meter and cable free!

      So if you call Abbott diabetes care support at (888) 522-5226, let them know you want to switch from your current meter to theirs if they include a data cable - you're in. Works great too!

      Good luck to you!

      Steve

      =========================
      Here is their (OneTouch) reply to my comment:

      Dear Steve ******xx:

      Thank you for taking the time to write to us. We are sorry to learn that you are not satisfied with the availability of the OneTouch Interface Cable. Please note that the cable contains proprietary components that are designed to communicate with LifeScan Meters; therefore, the cable must be custom built and the cost of the cable/software package reflects this requirement.

      In some European countries and in Canada, this cost is paid by that country's health care system and is included with their overall health care coverage; therefore, some LifeScan offices are able to provide this item at no charge to the consumer. This coverage is not provided in the United States at this time; therefore, the software package is a separate purchase.

      We hope that this clarification is helpful and we have shared your feedback with the appropriate department.

      LifeScan is committed to providing customers with quality products and caring service. As of January 4, 2010, our new hours will be Mon-Sun, 5 a.m. to 7 p.m. Pacific Time. Please make a note of this change. Our OneTouch Customer Advocates can be reached at 1 800 227-8862. You may also send e-mail to CustomerService@LifeScan.com or visit us on our Web site at www.OneTouchDiabetes.com.

      Sincerely,

      Jennifer ***x
      Customer Correspondence Web Specialist

      Comment


      • #4
        Thank for the phone numbers! I will check them out.

        In Wisconsin we have a state/federal health care program similar to Vermont's (Thank you Howard Dean!) that started last year. I finally qualified for BadgerCare and now have a small co-pay for my insulin, needles & testing supply.

        But I have had to go without for months at a time in the past, and know there are still many people out there that face that problem every day.

        Not to get too political here, I hope America gives Obama's health plan a chance to work, every state should offer the help that Vermont & Wisconsin offer their citizens who would otherwise go without treatment & medicine for a very expensive disease.

        Steve



        Originally posted by Marci Sloane View Post
        Hi,
        I am curious of the Lifescan answer. I am more concerned about not taking insulin when you are not able to afford it. Please look into one of these programs (depending on what insulin you are on):

        Medications for free or heavily discounted
        Novo Nordisk Patient Assistance Program: 800-727-6500

        Sanofi Aventis Patient Assistance Program: 800-221-4025
        Eli Lilly “Lilly Cares”: 800-545-6962
        Amylin Patient Assistance Program: 800-330-7647

        Hope this helps...

        Comment


        • #5
          supplies

          Hi Steve,
          Thanks for the update. I'm glad it worked out. I agree that it is extremely challening - an understatement - when people who need any type of medication and can not afford it. I pray that things change.
          Be healthy!

          Comment

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